Privacy Policy
Last updated: February 28, 2025
This Privacy Policy describes how Gentleclass (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from gentleclass.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, reflecting changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide our Services, we collect and have collected over the past 12 months personal information from a variety of sources, as outlined below. The information we collect varies depending on how you interact with us.
In addition to the specific uses detailed below, we may use the information we collect about you to communicate with you, improve our Services, comply with applicable legal obligations, enforce our terms of service, and protect the security and rights of our users.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and Services. Personal information refers to any data that identifies, relates to, or can be associated with you.
Information We Collect Directly from You
Information you provide to us through our Services may include:
- Contact details Name, address, phone number, and email.
- Order information Name, billing address, shipping address, payment confirmation, email, and phone number.
- Account details Username, password, and security information.
- Customer support inquiries Any details you provide when contacting us.
Some features of our Services require you to provide personal information. Choosing not to provide certain details may prevent you from accessing these features.
Information We Collect About Your Usage
We may automatically collect certain information about how you interact with our Services ("Usage Data"). This includes data collected through cookies, pixels, and similar technologies ("Cookies"). Usage Data may capture details such as your device type, browser, network connection, IP address, and browsing activity on our Site. This helps us improve functionality, enhance user experience, and ensure site security.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who collect data on our behalf. This includes:
- Companies that support our Site and Services, such as Shopify.
- Payment processors that collect payment details (e.g., credit or debit card information, billing address) to process transactions and fulfill orders.
- Third-party providers that track interactions with our Site, emails, advertisements, and Services using technologies such as pixels, web beacons, and cookies.
Any information received from third parties is handled in accordance with this Privacy Policy. Please refer to the section on Third-Party Websites and Links for more details.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide and deliver our Services, including processing payments, fulfilling orders, sending account-related notifications, handling returns and exchanges, and managing your account. This also includes arranging for shipping and improving the overall shopping experience. Shopify may match your account with other Shopify services if you choose to use them, in which case Shopify will process your information according to its Privacy Policy and Consumer Privacy Policy.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including sending marketing communications via email, text message, or postal mail and displaying targeted advertisements for our products or services. This helps tailor your shopping experience and advertising on our Site and other platforms. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) GDPR.
Security and Fraud Prevention
Your personal information is used to detect, investigate, and respond to fraudulent, illegal, or malicious activity. If you create an account, you are responsible for keeping your login credentials secure. We strongly advise against sharing your username, password, or other access details. If you believe your account has been compromised, please contact us immediately. If you are an EEA resident, we process this data under our legitimate interest in maintaining a secure website, as per Art. 6 (1) (f) GDPR.
Communicating with You and Service Improvement
We use your personal information to respond to inquiries, provide customer support, and improve our Services. This processing is in our legitimate interest to be responsive, offer effective services, and maintain a strong business relationship, in accordance with Art. 6 (1) (f) GDPR.
Cookies
Like many websites, we use Cookies on our Site. For details about the Cookies used to power our store with Shopify, please refer to Shopify’s Cookie Policy. We use Cookies to enhance and optimize our Site and Services, including remembering your preferences, improving functionality, and analyzing user interactions. In some cases, third-party service providers may also use Cookies to tailor products, services, and advertising on our Site and other platforms.
Most web browsers accept Cookies by default, but you can adjust your browser settings to remove or reject them. Please note that disabling Cookies may impact your browsing experience, and certain features or functionalities may no longer work as intended. Additionally, blocking Cookies may not fully prevent how we share data with third-party advertising partners.
Our Site recognizes the Global Privacy Control (GPC) signal, allowing you to opt out of certain data uses, including targeted advertising. If we can link the GPC signal to a Shopify account, the opt-out request will be applied to the account. To learn more about Global Privacy Control, visit globalprivacycontrol.org. Apart from GPC, we do not currently recognize other “Do Not Track” signals sent from browsers or devices.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate business purposes, and other reasons outlined in this Privacy Policy. These circumstances may include:
- With vendors and third-party service providers who assist in operating our Site and Services, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
- With business and marketing partners to provide services and display advertisements. These partners will handle your information in accordance with their own privacy policies.
- When you request, authorize, or otherwise consent to sharing specific information with third parties, such as for product shipping or social media login integrations.
- With our affiliates or corporate entities as part of our legitimate business interests in managing and expanding our operations.
- In connection with business transactions, including mergers, acquisitions, or bankruptcy proceedings. We may also share information to comply with legal obligations, respond to subpoenas or legal requests, enforce terms of service, or protect our rights and the rights of our users.
Over the past 12 months, we have disclosed the following categories of personal information for the purposes outlined in "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and order/account information | Vendors, third-party service providers, business and marketing partners, affiliates |
| Personal information categories listed in the California Customer Records statute, such as basic contact details and order/account information | Vendors, third-party service providers, business and marketing partners, affiliates |
| Commercial information, such as order details, shopping activity, and customer support interactions | Vendors, third-party service providers, business and marketing partners, affiliates |
| Internet or similar network activity, such as Usage Data | Vendors, third-party service providers, business and marketing partners, affiliates |
| Geolocation data, such as location derived from IP addresses or other technical measures | Vendors, third-party service providers |
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
With your consent, we may share personal information for the purpose of engaging in advertising and marketing activities. In the past 12 months, we have "sold" and "shared" personal information (as defined under applicable law) for marketing purposes, as follows:
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as name, email address, and phone number | Business and marketing partners |
| Commercial information, such as records of products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
Third Party Websites and Links
Our site may include links to third-party websites or online platforms that are not operated or controlled by us. If you choose to visit these websites, we encourage you to review their privacy policies, security measures, and terms of service. We do not guarantee or take responsibility for the privacy, security, accuracy, or reliability of content on these external sites. Any information you share on public or social networking platforms may be visible to other users and is subject to the privacy practices of those third parties. The presence of links on our site does not imply our endorsement of the content, owners, or operators of these platforms unless explicitly stated.
Children's Data
Our services are not intended for children, and we do not knowingly collect personal information from individuals under the age of 16. If you are a parent or guardian and believe that your child has provided us with personal information, you may contact us using the details provided below to request its deletion.
As of the effective date of this privacy policy, we do not have actual knowledge that we "sell" or "share" personal information of individuals under 16 years of age, as those terms are defined by applicable law.
Security and Retention of Your Information
We implement measures to protect your personal information, but no security system is entirely impenetrable. We cannot guarantee complete security, and any information transmitted to us may not be fully secure during transit. We advise against using unsecured channels to communicate sensitive or confidential data.
The length of time we retain your personal information depends on various factors, including the need to maintain your account, provide our services, comply with legal requirements, resolve disputes, or enforce applicable agreements and policies.
Your Rights
Depending on your location, you may have certain rights regarding your personal information. These rights are not absolute and may only apply in specific circumstances. In some cases, we may decline your request as permitted by law.
- Right to Access / Know: You may request access to the personal information we hold about you, including details on how we use and share your data.
- Right to Delete: You may request that we delete the personal information we maintain about you.
- Right to Correct: You may request corrections to inaccurate personal information we maintain about you.
- Right of Portability: You may request a copy of the personal information we hold about you and, in some cases, request that we transfer it to a third party.
- Right to Opt-Out of Sale or Sharing: You may opt out of the sale or sharing of your personal information or targeted advertising, as defined by applicable privacy laws. If you visit our site with the Global Privacy Control opt-out signal enabled, we will automatically treat this as a request to opt out for the device and browser used to visit our site.
- Right to Restrict Processing: You may request that we stop or limit the processing of your personal information.
- Right to Withdraw Consent: Where we rely on your consent to process personal information, you may withdraw this consent at any time.
- Right to Appeal: If we decline to process your request, you may appeal our decision by responding directly to our denial.
- Managing Communication Preferences: You may opt out of receiving promotional emails at any time using the unsubscribe option in our emails. If you opt out, you may still receive non-promotional emails related to your account or orders.
You may exercise your rights through our site or by contacting us using the details provided below.
We will not discriminate against you for exercising your rights. To verify your identity, we may require you to provide certain details, such as your email address or account information. If you designate an authorised agent to act on your behalf, we may request proof of authorisation and may ask you to verify your identity directly. We will respond to your request within the timeframes required by applicable law.
Complaints
If you have concerns about how we process your personal information, please contact us using the details provided below. If you are not satisfied with our response, you may have the right to appeal our decision by reaching out to us again. Depending on your location, you may also file a complaint with your local data protection authority. For individuals in the EEA, a list of the relevant data protection supervisory authorities can be found here.
International Users
Your personal information may be transferred, stored, and processed outside your country of residence, including by our staff, service providers, and business partners in various locations.
If we transfer personal information out of Europe, we rely on recognised transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or equivalent agreements issued by the relevant data protection authority in Australia. In cases where data is transferred to a country that has not been deemed to provide an adequate level of protection, we implement appropriate safeguards to ensure compliance with applicable laws.
Contact
If you have any questions regarding our privacy practices or this Privacy Policy, or if you would like to exercise your rights, please contact us using the details below. For applicable data protection laws, unless otherwise stated, we act as the data controller of your personal information.
Gentleclass
Email: info@gentleclass.com
Website: www.gentleclass.com
Gentle Class