Refund Policy

Return Policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your order.

All return shipping costs, including the creation of a return shipping label, are the customer's responsibility.

To be eligible for a return, items must be unworn, unused, with tags, and in their original packaging. Proof of purchase is required.

To initiate a return, please contact us at info@gentleclass.com. Returns must be authorized before being sent back. Unauthorized returns will not be accepted.

For any return inquiries, reach out to us at info@gentleclass.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is damaged, defective, or incorrect. We will assess the issue and provide a resolution.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including custom-made or personalized products, personal care items, and hazardous materials. If you have any questions about your specific item, please contact us.

Gift cards are non-refundable.

Exchanges

The quickest way to get a replacement is to return your item first. Once your return is approved, you may place a new order for the desired product.

European Union 14-Day Cooling-Off Period

For orders shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be unworn, unused, with tags, and in their original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved. Approved refunds will be processed back to your original payment method within 10 business days.

If your refund has not been received after 15 business days, please contact us at info@gentleclass.com.